The idea of being a “pet-friendly” business has recently gained traction, sparking diverse and often opposing arguments and opinions. For some, regardless of breed or species, pets do not belong in “human” spaces such as shopping malls or restaurants; for others, it is unthinkable to leave their “fur babies” at home while they go shopping or out for a stroll. Finally, for businesses, it is an appealing option, since allowing pets attracts a significant group of consumers who might otherwise stop visiting if their animals are not welcome.
As a society, we are therefore confronted with a situation that some believe could have been avoided, while others see it as an opportunity—a moment to question whether we are doing things the right way. As Mahatma Gandhi famously said “the greatness of a nation and its moral progress can be judged by the way its animals are treated.”
As Dog Owners: We are delighted by their company, but not all dogs are happy in every environment. Some spaces are noisy, with unexpected sounds and movements that can be stressful or disturbing for them. This is where our first moral and legal duty as pet owners begins: ensuring their well-being. A demonstration of responsible pet ownership is proper socialization. Moreover, we are obligated to act as good leaders for our pets—to protect and care for them—which includes: Not exposing them by leaving them unleashed; allowing them to relieve themselves in appropriate places and cleaning up afterward when required; using a muzzle in public spaces to prevent our pet—even one that has never shown aggression—from becoming the subject of nationwide scrutiny.
As Families, Caregivers, and Society at Large: We often hear that “it takes a village to raise a child.” Indeed, as a society, it is our duty to teach children to respect the spaces of both people and animals. Just as there is a social convention governing how we may or may not approach other people without provoking a negative reaction, the same principle applies to animals. We must teach children that they should first ask whether an animal can be touched, and above all, that animals must not be hit or frightened, as they will react according to their nature. It is equally important to normalize the use of collars showing that a dog should not be touched, and for people to respect such signs; this is particularly relevant in the case of service or working animals.
As Businesses or Spaces That Allow Pets: When offering spaces for activities that serve as attractions for consumers, businesses inevitably assume liability for what occurs therein. Therefore, it is imperative to have clear and visible policies regarding the presence of pets, to monitor entry and compliance with established rules, and to adopt clear response protocols as well as staff training to address emergencies. These measures help ensure that both the brand and the space remain welcoming and safe for everyone.
Ultimately, each of these perspectives carries its own set of rights and obligations. In all spaces—especially in “pet-friendly” ones—animal welfare laws, regulations, and rules on responsible ownership intersect with parents’ duty to educate and protect, as well as with the civil and ethical liability of businesses to regulate such spaces.
However, none of these rules or laws will serve their purpose if, as a society, we fail to understand that we all have a role to play: a responsibility in our interactions with animals and an obligation to respect the sensitivities of all individuals.
Angie Portela
Legal Manager, APriori